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DOMAIN 2
PMBOK 7 Performance Domain · Deep Dive

Team

People deliver projects. This domain is about building, leading and sustaining a high-performing team — culture, leadership, motivation and growth — so people can do their best work and create value.

Visual Map — Team Development (Tuckman)

TEAM PERFORMANCE → TIME → Forming Storming Norming Performing Adjourning the dip is normal

Performance dips at Storming, then climbs through Norming to Performing. Good leaders shorten the dip with trust, clear roles & ground rules.

Culture & High-Performing Teams

  • Psychological safety & trust — speak up without fear.
  • Team charter / ground rules; shared vision & goals.
  • Clear roles, empowerment & shared ownership.
  • Diversity & inclusion; recognition & transparency.

Leadership Skills & Styles

  • Management (systems/processes) + leadership (vision/influence).
  • Vision, motivation, emotional intelligence, communication, conflict, influence.
  • Styles span directive ↔ servant; tailor to team maturity (situational).
  • Servant leadership for adaptive teams — remove impediments, serve.

Motivation & Conflict

  • Intrinsic > extrinsic: autonomy, mastery, purpose.
  • Theories: Maslow, Herzberg, McGregor X/Y, McClelland.
  • Conflict modes (Thomas-Kilmann): compete, collaborate, compromise, avoid, accommodate.
  • Some conflict is healthy; collaborate for win-win.

Exam Concepts

  • Tuckman: Forming-Storming-Norming-Performing-Adjourning.
  • Servant & situational leadership.
  • Intrinsic vs extrinsic motivation; psychological safety.
  • Conflict modes & the team charter.

Executive View

  • Build environments where teams thrive.
  • Adopt a servant mindset; invest in capability.
  • Culture & retention are strategic.

Industry Example

Engineering & Software
  • Engineering: cross-functional teams. Software: self-organising agile squads with a servant Scrum Master.

Interactions & Results

  • Ways of working tie to Development Approach; relationships to Stakeholders.
  • Good signs: high trust & safety, self-organising team, low avoidable turnover, leadership adapts.
60-sec ReviewTuckman's 5 stagesServant vs situationalIntrinsic motivators (A-M-P)5 conflict modesWhat a team charter sets
PMI Visual Wall · Domain Deep-Dive · Team · original instructional design · A3 landscape